Pricing

Priced per agent.
AI included, never metered.

Per-agent pricing — no per-ticket fees and no per-AI-resolution fees, ever. Cancel anytime. Free forever for up to 3 agents, plus a 14-day Pro trial with no card.

AI included, never meteredNo ticket caps — everFree white-glove migration from Zendesk or Freshdesk

Annual = ~2 months free

Free

$0/forever

For small teams getting off shared inboxes.

Get started

Up to 3 agents
Email + live chat
1 mailbox
Knowledge base + customer portal (Leodesk-branded)
Basic automations & SLA
Basic reports
Community support

See what a faster queue is worth.

Your support team today

Drag to match your numbers. Nothing is sent anywhere — it runs in your browser.

Support agents12

Tickets per week3,000/wk

Avg. minutes per ticket9 min

Fully-loaded hourly cost$32/hr

Estimated annual savings

Assumes ~38% of tickets deflected to self-service and the rest handled ~22% faster, applied to the numbers you entered.

Agent-hours saved / week0

Tickets deflected / week0

Equivalent headcount0×

An illustrative estimate from the inputs above — your actual results will vary. We’d rather you test it than trust a number.

Compare plans	Free	Pro	Scale	Enterprise
Agent seats	Up to 3	Unlimited	Unlimited	Unlimited
Email + live chat
Mailboxes	1	Unlimited	Unlimited	Unlimited
Per-mailbox routing & auto-assign
Knowledge base + customer portal	Leodesk-branded	White-label	White-label	White-label
White-label email (BYODKIM) + custom-domain help center
Automations & SLA	Basic	Full + round-robin	Full + per-region	Full + per-region
Snooze & scheduled replies
Saved views, custom ticket fields
Agent collision detection
AI assist (draft, summary, triage, translation)		Included	Higher limits	Higher limits
Integrations (Slack, Linear, GitHub, Shopify, Webhook/Zapier)		All	All	All
Reports	Basic	In-depth (median & p90, CSAT, leaderboard, CSV, scheduled)	In-depth	In-depth
API access
Assigned-only roles + custom RBAC
Audit log
SSO / SAML				Coming soon
Multiple brands / workspaces
SOC 2 / security review, data residency
Support	Community	Email	Priority	Dedicated + SLA

All prices in USD, per agent. Annual billing is roughly two months free. AI is included on every paid plan — never metered, no per-resolution fees. See how we compare to Zendesk & Freshdesk →

Every term, in plain English

No jargon left unexplained — here's exactly what each acronym on this page means.

RBAC

Role-based access control — define exactly what each role of agent can see and do (and create your own roles).

SSO / SAML

Single sign-on: agents log in with your company identity provider (Okta, Azure AD, Google) over the SAML standard — no separate passwords to manage.

SOC 2

An independent audit of our security, availability and confidentiality controls — third-party proof we handle your data safely.

SLA

Service-level agreement — guaranteed first-response and resolution time targets, tracked and enforced automatically (per region on Scale).

BYODKIM

Bring Your Own DKIM — sign outbound email with your own domain keys so it authenticates as you and lands in inboxes, not spam.

White-label

Your branding, not ours — your domain, logo and colours on the help center and on every outbound email.

Audit log

A detailed, tamper-evident record of every action taken in your workspace — who changed what, and when.

Assigned-only

Restrict an agent to only the tickets assigned to them — they never see the rest of the queue.

Multi-brand

Run several brands or products from one workspace, each with its own identity and help center.

API

A REST API to read and update your tickets, contacts and more from your own tools and scripts.

For context: comparable plans from Zendesk start around $55+/agent, Freshdesk lands near $15–$49/agent, and Intercom runs $39+/agent with AI billed per resolution on top. Leodesk Pro is $15/agent with AI included.

Pricing FAQ

Billing questions, answered.

How seats, trials and migrations actually work.

Read the docs

How does per-agent pricing work?

You pay per agent, per month. Free covers up to 3 agents forever; Pro is $15/agent billed annually ($19 monthly) with unlimited agents; Scale is $35/agent ($45 monthly); Enterprise is custom. There is no per-ticket surcharge, no per-AI-resolution fee, and no charge for the end users who contact you.

Do you charge per ticket or per AI resolution?

No. Pricing is a flat per-agent rate. We never charge per ticket and never bill per AI resolution — AI assist is included on every paid plan, not metered on top.

Is there a free trial?

Yes. Every plan is free for 14 days with no card required. You can import your data and run Leodesk alongside your current tool during the trial.

Can I change plans or seat counts later?

Any time. Upgrades are immediate and prorated; downgrades take effect at the next billing cycle. Seats scale up and down as your team changes.

What happens to my data if I cancel?

You can export everything — tickets, contacts, attachments and reports — as JSON or CSV at any time. After cancellation we retain data for 30 days so you can change your mind, then delete it.

Do you offer discounts?

Annual billing is roughly two months free versus paying monthly. Early-stage startups and registered nonprofits get 50% off — reach out and we’ll sort it out.

Run support like an engineering team.

Start free for up to 3 agents, or try Pro free for 14 days. No card, no sales call to get started.

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